EU Right of Withdrawal

If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason, subject to applicable EU consumer law.

To exercise your right of withdrawal, please contact us within the 14-day withdrawal period at:

Email: nathildecontact@gmail.com
Phone: +44 7546 658257

Please include the following information:

Your full name

Order number

Email address used for the order

Date the order was received

The item(s) you wish to return

You may use the following statement:

“I hereby give notice that I withdraw from my contract of sale for the following goods.”

Once we receive your withdrawal request, we will provide you with the necessary return instructions.

Unless otherwise required by applicable law or the item is defective, damaged, or incorrect, the customer is responsible for the direct cost of returning the goods.

Returned products should be sent back in accordance with the return instructions provided by Nathilde.

Your statutory rights under applicable EU consumer protection laws remain unaffected by our standard 30-Day Return Policy.

Model Withdrawal Form

To: Nathilde
Email: nathildecontact@gmail.com

I hereby give notice that I withdraw from my contract of sale for the following goods:

Order Number:
Product(s):
Ordered on:
Received on:
Customer Name:
Customer Address:
Date:
Signature (only if submitted on paper):