Return & Refund Policy

At Nathilde, we want you to feel confident and satisfied with your purchase. If for any reason you are not completely satisfied with your order, you may request a return within 30 days of receiving your order, subject to the conditions below.

Return Eligibility

To be eligible for a return:

• The return request must be made within 30 days of delivery.

• The item must be unused, unworn, and in the same condition in which it was received.

• All original tags, accessories, protective materials, and packaging must be included.

• The item must show no signs of wear, damage, stains, odors, or alteration.

• Proof of purchase or your order number may be required.

Items returned without prior authorization may not be accepted.

How to Request a Return

To request a return, please contact us at:

Email: nathildecontact@gmail.com

Please include your order number and the reason for your return. Our customer support team will provide you with the appropriate return instructions.

Please do not send your order back before contacting us.

Return Shipping Costs

Unless the item received is defective, damaged, or incorrect, return shipping costs are the responsibility of the customer.

We strongly recommend using a tracked shipping service when returning an item. Nathilde cannot be held responsible for return packages that are lost or damaged during transit.

Original shipping charges, where applicable, are non-refundable unless the return is due to an error on our part.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at nathildecontact@gmail.com.

Please provide your order number and clear photographs or videos showing the issue so that we can evaluate the situation and provide an appropriate solution.

Where the issue is confirmed to be our responsibility, we will arrange an appropriate replacement, refund, or other solution at no additional cost to you.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow your bank, card issuer, or payment provider additional time to process and display the refund after it has been issued.

Exchanges

If you would like a different item, colour, or style, please contact us before returning your order. Availability cannot be guaranteed.

In some cases, the fastest option may be to return the original item for a refund and place a new order separately.

Order Cancellations

Orders may only be cancelled before they enter the processing or fulfilment stage.

Because we begin preparing orders shortly after they are placed, we cannot guarantee that cancellation requests can be completed.

If your order has already been processed or shipped, you may request a return after receiving it in accordance with this Return & Refund Policy.

Refused or Unclaimed Deliveries

If an order is refused, unclaimed, or returned to us because of circumstances attributable to the customer, any shipping, return shipping, customs, or carrier charges incurred may be deducted from the refund where permitted by applicable law.

Contact Us

For questions regarding returns or refunds, please contact:

Nathilde Customer Support
Email: nathildecontact@gmail.com
Phone: +44 7546 658257