Shipping Policy

Thank you for shopping with Nathilde. We aim to make the delivery process as clear and reliable as possible.

Order Processing

Orders are generally processed and prepared for shipment within 2–4 business days after the order has been successfully placed and payment has been confirmed.

Business days do not include weekends or public holidays.

During periods of high demand, promotional events, public holidays, or other exceptional circumstances, processing may take slightly longer.

Estimated Delivery Time

Once your order has been processed and dispatched, estimated delivery is generally:

7–14 business days

Please note that the 2–4 business day processing period is separate from the estimated delivery time.

Therefore, the total time from placing your order to receiving it may include both the processing period and the shipping period.

Delivery times are estimates rather than guarantees and may vary depending on the destination, local postal services, customs procedures, weather conditions, carrier delays, or other circumstances outside our reasonable control.

Tracking Your Order

Once your order has been dispatched, tracking information will normally be sent to the email address provided during checkout.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully check your:

• Full name

• Street address

• Apartment or building number, where applicable

• Postal code

• City

• Country

• Telephone number

If you notice an error in your shipping information, please contact us immediately at nathildecontact@gmail.com.

Once an order has been processed or shipped, we may no longer be able to modify the delivery information.

Nathilde cannot be held responsible for delivery problems resulting from incorrect or incomplete information supplied by the customer.

Delayed Shipments

Although most orders arrive within the estimated delivery period, occasional delays can occur due to customs processing, carrier disruptions, public holidays, severe weather, high shipping volumes, or other circumstances outside our reasonable control.

If your order appears to be significantly delayed, please contact our customer support team and we will assist you in checking its status.

Lost Packages

If tracking indicates that your package may have been lost during transit, please contact us at nathildecontact@gmail.com.

We will review the tracking information and, where appropriate, work with the shipping carrier to investigate the shipment.

Delivered but Not Received

If tracking shows your package as delivered but you cannot locate it, please first check:

• Around the delivery location

• With other members of your household

• With neighbours or building reception

• With your local delivery carrier

If you are still unable to locate your package, please contact us so that we can assist you.

Customs and Import Charges

International orders may be subject to customs procedures, import taxes, duties, or other charges depending on the destination country's laws and regulations.

Unless explicitly stated otherwise at checkout, any applicable customs duties, import taxes, or local charges are the responsibility of the customer.

Contact Us

If you have any questions regarding your shipment, please contact:

Nathilde Customer Support
Email: nathildecontact@gmail.com
Phone: +44 7546 658257