Terms of Service

These Terms of Service govern your use of the Nathilde website and any purchases made through our online store.

By accessing our website or placing an order with Nathilde, you agree to these Terms of Service.

1. Online Store

By using our website and placing an order, you confirm that you are legally capable of entering into a binding agreement in your jurisdiction.

You may not use our website, products, or services for any unlawful or unauthorized purpose.

2. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colours, measurements, specifications, and other information displayed on our website are accurate.

However, colours and appearance may vary slightly depending on lighting, photography, screen settings, production batches, or other factors.

Minor variations that do not materially affect the function or overall appearance of a product may occur.

3. Prices

All prices displayed on our website are subject to change without notice.

The price applicable to your purchase is the price displayed at checkout when your order is placed, subject to correction in the case of an obvious pricing or technical error.

Discounts and promotional offers may be subject to additional conditions and may be modified or discontinued at any time, where permitted by law.

4. Orders

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving:

• Suspected fraud or unauthorized transactions

• Incorrect pricing or product information

• Payment authorization problems

• Product availability issues

• Incorrect or incomplete customer information

• Abuse of promotions or store policies

If we cancel an order after payment has been successfully collected, the relevant amount will be refunded.

5. Payment

Customers agree to provide current, complete, and accurate billing and payment information.

Payments are processed through the payment methods made available at checkout.

Nathilde does not guarantee the availability of any particular payment method at all times.

6. Shipping and Delivery

Orders are generally prepared within 2–4 business days.

Estimated delivery after dispatch is generally 7–14 business days.

Shipping estimates are not guaranteed delivery dates. Delays may occur due to carriers, customs, weather, public holidays, or other circumstances outside our reasonable control.

Please refer to our Shipping Policy for additional information.

7. Returns and Refunds

Eligible products may be returned within 30 days of delivery, subject to the requirements stated in our Return & Refund Policy.

Returned products must meet the eligibility requirements before a refund can be approved.

8. Intellectual Property

Unless otherwise stated, the content of the Nathilde website, including our name, logo, website design, written content, graphics, photographs created for us, and other original materials, is owned by or licensed to Nathilde.

Such content may not be reproduced, distributed, copied, sold, or commercially exploited without authorization.

9. Third-Party Services

Our website may use or provide access to third-party services, including payment providers, shipping carriers, analytics services, and other technology providers.

We are not responsible for the independent actions, policies, availability, or content of third-party services except where applicable law provides otherwise.

10. Prohibited Uses

You may not use our website:

• For unlawful or fraudulent purposes

• To violate the rights of others

• To distribute malicious software or harmful code

• To attempt unauthorized access to our systems

• To interfere with the operation or security of the website

• To provide deliberately false or misleading information

11. Limitation of Liability

To the maximum extent permitted by applicable law, Nathilde will not be liable for indirect, incidental, special, or consequential losses resulting from the use of our website or products.

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or any mandatory consumer rights available to you under applicable law.

12. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our services, business practices, or legal obligations.

The latest version will be published on this page.

13. Contact Information

Questions regarding these Terms of Service may be sent to:

Nathilde
Email: nathildecontact@gmail.com
Phone: +44 7546 658257